Product returns
The product may only be returned in its unopened original condition and packaging and in their original quantity and quality.
Products can only be returned in their original condition and packaging, complete in quantity and quality. In the case of a quality complaint, keeping the original packaging is not a condition for returning the product.
Returning Clothing Items:
- Please fill out the return form of clothes available at the link below: https://shop.biotechusa.com/pages/clothing-return.
- Provide your details and select a reason which the most accurately explains why you have decided to return the item or indicate your firm and clear intention of return to our customer service.
- Place the items to be returned in secure packaging (we recommend to use bags/boxes in which you received your order). Our customer service will contact you in order to arrange the exact details of the return.
- If you have paid for your order in cash, please provide the bank account number on the return form to which you wish to receive the refund.
- If you have paid your order by card, the balance will be refunded to the card used upon payment.
For hygiene reasons, underwear-type products cannot be returned.
Return of other products (not clothing)
- Send an email to webshop@biotechusa.com including:
- your order ID,
- the name(s) of the product(s) you wish to return and the reason for the return,
- your bank account number for the refund (in case of cash on delivery),
- the date and location for the courier's arrival.
- BioTechUSA will send a courier to collect the product(s) free of charge.
- We only accept products for return that are undamaged and unopened.
Refunds
The return will be processed and the purchase price refunded within 14 days from the date the returned product is received. Refunds will be made using the same payment method as the original transaction, unless otherwise agreed.
Exceptions to the right of withdrawal
The right of withdrawal does not apply to the following products:
-
perishable products or products with a short shelf life,
-
products in sealed packaging which, for health protection or hygiene reasons, cannot be returned once opened after delivery.
For more information about our legal terms or frequently asked questions, please visit our Terms and Conditions page.